At Novel Homes Collective, we believe in creating spaces that truly reflect the essence of modern living. Our approach combines innovative design principles with a keen understanding of client needs, ensuring that every project is tailored to enhance functionality and aesthetic appeal. We focus on seamless integration of comfort and style, allowing for spaces that not only inspire but also facilitate meaningful connections. With a commitment to quality and attention to detail, we strive to deliver solutions that resonate with both the heart and mind, transforming visions into reality.

What information do we collect?

We may collect personal information from you in various ways, including when you visit our website, fill out a form, subscribe to our newsletter, or contact us directly. The types of personal information we may collect include, but are not limited to, your name, email address, phone number, mailing address, billing information, login credentials for project access, property preferences, and photos for project use. By providing this information, you enable us to better serve your needs and enhance your experience with our services.

How do we use your information?

We use the information we collect for various purposes to enhance your experience and improve our services. This includes processing your requests, providing customer support, and communicating with you about updates and promotions. Additionally, your information helps us tailor our offerings to better meet your needs and preferences. We may also use your data to analyze trends and improve the functionality of our website and services. By understanding how our clients interact with our offerings, we can continually refine our approach to ensure the best possible experience.

How long do we keep your information?

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with applicable legal obligations. Specifically, we will keep your project files and digital assets, including photos and designs, throughout the length of your contract with us and for one year after the execution of our services. This retention period ensures that we can address any follow-up needs related to your projects while also respecting your privacy.

What are your privacy rights?

You have specific rights regarding your personal information under applicable privacy laws, which may vary by state. Generally, these rights include the right to access and obtain a copy of your personal information, the right to request corrections to any inaccuracies, the right to request the deletion of your information, and the right to opt out of the sale of your personal information. For example, under the California Consumer Privacy Act (CCPA), residents also have the right to non-discrimination for exercising their privacy rights. To exercise these rights or to learn more about your specific rights based on your state of residence, please contact us at [your email address]. We are committed to protecting your privacy and will respond to your requests in accordance with applicable laws.

How do we keep your information safe?

We prioritize the security of your personal information by utilizing trusted third-party services for data handling and payment processing. We use Stripe for secure payment transactions, ensuring that your financial information is protected. For retrieving assets needed for our projects, we rely on secure platforms like Dropbox and Google Drive, which employ robust encryption and security protocols.
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Additionally, we communicate via email to facilitate the exchange of necessary materials. While we strive to maintain the highest level of security, please be aware that no method of transmission over the internet is entirely foolproof. We are committed to continuously evaluating our practices to enhance the safety of your information.